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Operations Manager - Overnight

Convoy, recently nominated for “Start up of the Year”, is a rapidly growing company that uses technology to revolutionize the $800 Billion trucking industry. We're backed by the founders of Amazon, Linkedin, and Dropbox and are focused on improving efficiency for shippers, carriers, and the industry at large. Our team is comprised of the best in their fields from around the country, and we love adding A+ players to join us.

Convoy offers shipments to trucking companies through the use of a mobile app. The result is a fast, hassle-free user experience for both parties. Shippers get the information they need and greater visibility into their supply chain. Carriers are able to grow their business and handle their fleets more effectively.

About you:

You are eager to get your foot in the door at a fast paced, rapidly growing startup. With strong communication skills, you'll work with our user base to ensure accurate shipment execution! You'll demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. You'll bring the enthusiasm and aptitude necessary to get the job done! Daily, you'll be expected to:

  • Monitor quality metrics of Convoy’s partner carriers and drivers between the hours of 8pm - 5am
  • Train carriers and drivers on how to use the product, improve their performance, and grow their businesses with Convoy
  • Ensure that shipments are executed according to customer specifications
  • Track product use and product performance, and work with our product and engineering team to make improvements that help us serve and delight our customers

Requirements:

  • Bachelors degree.
  • 0-5 years in a customer facing role
  • Enthusiasm for Convoy's success & customers
  • Willingness to learn and take direction
  • A positive, active, can-do attitude

 

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative accountant who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you

 

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