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Onboarding Specialist

Recently named one of 2016’s top startups to watch, Convoy is transforming the $800B trucking industry. We're backed by the founders of Uber and Amazon and focused on improving efficiency for shippers, truckers, and the industry at large.

How we do it:

Convoy offers shipments to trucking companies through the use of a mobile app. The result is a fast, hassle-free user experience for both parties. Shippers get the information they need and greater visibility into their supply chain. Carriers are able to grow their business and manage their fleets more effectively.

What You'll Do:

This is a unique opportunity to drive growth through the optimization of our rapidly growing trucking network. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. As an onboarding specialist you'll be responsible for supporting our carrier base by communicating with truck drivers as we launch new markets & maintain existing ones. On a daily basis, you'll be expected to:

  • Consult, educate, and train drivers on our app
  • Grow our user base & increase awareness of Convoy through a high volume of phone calls
  • Become an expert in our product and services and effectively communicate those benefits to drivers
     

Requirements:

  • 0-2 years of relevant, customer facing experience
  • Excellent interpersonal communication skills
  • Eager to take action & ownership of customer relationships
  • Strong work ethic, scrappiness and tenacity are key!
  • Positive, proactive attitude
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